Permissions are the central part of Customer Support's profiles. It enables you to see very precisely what an employee account can and cannot do.

Adding permissions template

you can create new permission template with specific permission you want and then you can choose it to any user by add it in permission tape belong to this user.

super permission. Is a template has all permission in the system.

For each of the permissions list:

Setting permissions for a new profile

For this example we will create a new profile, "Test". First create the profile in the "Users" page, by filling the personal information.

Then you need to assign permissions to this new profile. Go to the "Permissions" tab, check for "System User" box, the list of criteria appears. By default, a new profile has access to none of the back office pages.

There are two ways to fill the criteria, depending on the limits or freedom you want the profile to have: